SEASON PASS PICK UP GUIDE

+ STEP ONE - PURCHASE PASS

You can find our Season Pass Store HERE

You can find our Season Pass Policy HERE.

*Additional Family Pass is ONLY valid in conjunction with the purchase of a Family Pass and stictly for immediate family memebers.

+ STEP TWO - SIGN LIABILITY WAIVER

A new waiver must be completed each season for every season pass holder. Ensure that your waiver is completed properly by following the guide, linked below.

If you have not completed the waiver properly, you will be asked to redo it when you come to pick up your pass.

Tips for a successful waiver:

• Two adults should NOT appear on the same waiver.
• One parent/guardian MUST appear on any waiver with minors (under 18 years of age), whether the parent is a passholder or not.
• There CAN be multiple minors on one waiver.

You can find the Liability Waiver Guide HERE.

You can find the quick link to the waiver HERE. Be sure to select the "Season Pass Waiver"

Troubleshooting: If you are getting an "age limit" error, it may be because the guest who is assigned as the “Account Owner” in the system is under 18. Please give us a call and we can update the account owner to avoid this error in the future.

+ STEP THREE - LOGIN TO GUEST ACCOUNT & UPLOAD PHOTO

Photo Upload

Tips for a successful photo:

• Think like a passport photo. We only need you collar bone and up.
• Light coloured background.
• No face covering or hats that create showdows or hide your face.
• Light on your face to avoid dark shadows.
• Show us your best smile.
• Long rectangular photos will looked "squished" on your pass card.

You can find the Guest Account Login & Photo Upload Guide HERE.

You can find a quick link to your Guest Account Login HERE.

+ STEP FOUR - PICK UP PASS

Season Passes can be picked up during our regular hours of operation. Please visit our Operations Calendar at the botom of our homepage for those hours. Click HERE to view the calendar.

You can also pick up your Season Pass prior to opening day during the following times:

Saturday Dec.7, 10am-4pm

Sunday Dec.8, 10am-4pm

Monday Dec.9, 10am-7pm

Tuesday Dec.10, 10am-7pm

Wednesday Dec.11, 10am-7pm

Those who do not have photo uploaded and waivers signed will be sent inside to complete. Please revisit Steps 2 & 3 to ensure a speedy pass pick-up.

Important:

Our refund policy allows for partail refunds on UNUSED passes up to December 31st. By picking up your pass prior to the first time you access the hill, you will no longer be elegible for that refund. Season passes that have been picked up are assumed to be used. You will not be eligible for refund regardless of whether the pass has been used or not.

If you don't want to waive the refund window that ends Dec.31, do not pick up your pass prior to Dec.31, unless you are going to use it between opening day and Dec. 31/25. You can revisit our Season Pass Policy HERE.

What to bring:

• The digital ticket with barcode, attached to the email confirmation from your purchase - either printed or on your smart phone.
• ID is required - Yes, even if you are "local" or a "regular", photo ID is required.
• If you purchased a discounted Military Pass you will be asked to show your Military ID.
• If you purchased a discounted Student Pass, you will be asked to provide proof of post-secondary enrolment (either valid student card or valid email confirmation of enrolment/registration).

Important:

• If you have purchased an Additional Family Pass without purchasing a Family Pass or, either pass is not for anyone from your immediate family, a pass card will not be issued and your purchase will be refunded.
• If you do not have the required ID, a pass card will not be issued.
• Can I pick up a Season Pass for a friend? We ask that each household/account pick up their own passes. If there are extenuating circumstances, we ask that you contact Guest Services at 613-398-6568 ext.200